Hello

I am Monish Ali

ServiceNow Developer · ITSM · HRSD · Scoped Apps · AI Control Tower · CSA · CAD · CIS‑ITSM · CIS‑DF

Illustration of a developer thinking at a laptop

var gr = new GlideRecord('incident');
gr.addQuery('priority', 1);
gr.query();
while (gr.next()) {
  // route, notify, resolve
  workflow.start(gr);
}

Illustration of a developer working at a desk

About me

Let me introduce myself

I'm a ServiceNow developer who designs, builds and supports solutions on the Now Platform across ITSM, HRSD, custom scoped applications, integrations and AI Control Tower, with a lot of platform scripting along the way. As a senior consultant at a Big 4 firm I've delivered ServiceNow work for global enterprise clients, and I've also built and run platforms for large IT services teams and fast-moving start-ups.

My work covers the full lifecycle: understanding requirements, designing the solution, building it, testing it and releasing it, in both Agile and Waterfall teams. I write server- and client-side scripts, build flows, catalog items and record producers, and connect ServiceNow with HR and IT systems through REST and SOAP integrations.

I also look after platform health: upgrades and patching, performance monitoring, data imports, and moving changes safely between instances. Before ServiceNow I built Java web applications for HR, finance and payroll, which still helps when I design HR processes today.

More about me →

8+Years of hands-on experience across multiple technologies

12ServiceNow certifications and micro-certifications

4mrmonishali@gmail.com linkedin.com/in/ali-monish

What I work with

ServiceNow modules

Modules I have hands-on experience implementing, configuring and extending.

ITSM

Incident, problem and change management, SLAs and workflows, configured and customised to each client’s process.

HRSD

HR services, cases and criteria, lifecycle events, COE policies, assignment rules, translations and case security.

IRM: Risk and Privacy

Integrated Risk Management for risk assessment and controls, plus privacy management for data protection.

CSM

Customer Service Management configuration alongside ITSM and HRSD.

See all skills →

Verified skills

ServiceNow certifications

Certification

Certified System Administrator (CSA)

Configuring, administering and maintaining the ServiceNow platform.

Certification

Certified Application Developer (CAD)

Designing and building custom applications on the Now Platform.

Certification

Certified Implementation Specialist – IT Service Management (CIS-ITSM)

Implementing and configuring ServiceNow ITSM applications.

Certification

Certified Implementation Specialist – Data Foundations: CMDB and CSDM (CIS-DF)

Implementing the CMDB and aligning data to the Common Service Data Model.

See all certifications →

“Those who dare to fail miserably can achieve greatly.”

John F. Kennedy

Have a ServiceNow project or role in mind?

I'm happy to talk about ITSM, HRSD, custom scoped apps, integrations or AI Control Tower.

Contact me